Zerodha CEO Nithin Kamath and his team’s immediate action over an Email mesmerized the user. Taking LinkedIng, A Bengaluru techie shares a story of Nithin Kamath’s recognition of a common Email within just 10 minutes. Netizens raised questions about the post’s intentions. Why? Let’s unfold the story.
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Bengaluru Tichie’s Email To Zerodha CEO Nithin Kamath.
This 4.5-year story starts when a Bengaluru Techie named Sachin Jha shares a post on LinkedIn. Sachin Jha wrote on LinkedIn that he emailed Zerodha CEO Nithin Kamath as he had to delete Zerodha’s account. Why?
As of the post, Sachin Jha’s wife joined an investment bank, where they got a harsh mandate: “Close all Zerodha accounts. They’re not a ‘trusted broker.’”
The reason? Zerodha lacked a physical bank presence—unlike Kotak or ICICI.
But Jha, as a PMM nerd praised Zerodha’s user interface and loved its UI seamlessly. This love of Zerodha’s “Seamless UI” led Jha to Email Zerodha’s CEO Nithin Kamath, expecting silence in reply. But he was proved wrong.
Nithin Kamath’s Reply Within 10 Minutes Hypnotized User.
Within just 10 minutes of time frame, Zerodha CEO Nithin Kamath and his team got active both with the response and a comprehensive action plan. This surprised Jha, who had expected silence.
Nithin Kamath wrote in an instant reply, “Hey Sachin! Thanks for reaching out. I am looping @Salman Quraishi from our sales team. Can you let us know where you work, we can reach out to your company? We are now empanelled with a couple of large banks.”
Sachin Jha wrote that Nithin Kamath and his team’s instant alertness with the implementation plan gave him a $2 billion lesson in customer obsession. “I still closed my account, but “They won my trust for life, “Jha wrote in the post.
“Zerodha wins by treating feedback like gold, “Jha added. He further explained customer feedback’s importance and the best founder quality, “The best founders don’t just hear feedback—they hunt for it.
Because one email, one reply, one fix can ripple into a revolution.”
Netizens Raised Questions On Techie’s Intention.
Following Zerodha CEO Nithin Kamath and his team’s instant action on petty email, users praised Nithin Kamath as one of the best leaders. While some netizens raised questions on Sachin Jha’s intention behind his post unveiling 4.5 year’s event.
“After all customer satisfaction is what matters Nithin Kamath
Kudos to you and an organization that values customers and their needs, “Arjun Verma wrote following post.
“This is where a Product wins! Taking customer feedback seriously and acknowledging it with their perspective to let the other side know what’s happening, “said Chitra HL, responding to Jha’s post.
While Chetna Parasher shared her poor experience, “I once emailed Instagram, WhatsApp, LinkedIn, and several other social media platforms to see how they handle consumer feedback. But I guess my email ended up in their spam folder.”
Raising the question behind Jha’s intention, Aayush Saraogi wrote, “I am wondering why you chose to post this after 4.5 years? Sachin Jha.” Sachin Jha responded, “Aayush Haha fair question, brother! 😄. Let’s just say I finally broke up with my imposter syndrome and made peace with the “post” button.”
Several other users commented the same as Aayush Saraogi, asking questions and making fun of Sachin Jha. Most of them accused Jha that he unveiled this story to gain followers, interaction, and more.
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